Shipping & Delivery
At Nomadic, getting your gear to you quickly and securely is a priority. Here is what you need to know about our shipping.
Processing time
Orders placed before 1pm are shipped the same day. Orders placed after 1pm are shipped the next business day. During peak periods processing may take slightly longer, but we always aim to get your gear moving as fast as possible.
Delivery times
UAE: 2 to 3 business days.
GCC: 5 to 7 business days.
Delivery times are estimates and can vary with customs processing and other factors outside our control.
Shipping costs
UAE: free shipping on all orders.
GCC delivery prices include all import duties, customs charges and taxes. There is nothing to pay on delivery.
| Destination | The Explorer | The Bedouin | The Nomad |
|---|---|---|---|
| Saudi Arabia (road) | AED 349 | AED 1,199 | AED 2,499 |
| Oman (road) | AED 199 | AED 699 | AED 1,599 |
| Kuwait and Qatar (air) | AED 349 | AED 999 | By arrangement |
| Bahrain (air) | AED 449 | AED 1,399 | By arrangement |
The Nomad is available in Kuwait, Qatar and Bahrain by arrangement. Email us at info@nomadic-outdoors.store for a freight quote.
Multi-item orders are calculated automatically at checkout. Larger orders may not be available through checkout. If no shipping option appears for your basket, or you are ordering in volume, email us at info@nomadic-outdoors.store and we will arrange a freight quote with all duties included.
These rates are subject to change at any time. Your shipping cost is shown at checkout before you pay.
Import duties and taxes
Import duties, customs charges and taxes are included in the price and shipping shown at checkout. No surprise fees from your local customs office on delivery.
Tracking your order
Once your order ships, we will email you a tracking link so you can follow its progress with real-time updates, right up to delivery.
International shipping
We currently ship across the UAE and the GCC. For deliveries beyond the GCC, please contact us for a quote, and note that delivery times and customs processing will vary by destination.
Delays and issues
While we work hard to give accurate estimates, things like weather and customs can occasionally affect delivery. If you have any delay or problem with your shipment, get in touch and we will help.
Shipping partners
We work with established shipping partners to make sure your gear arrives in good condition. If you notice any damage to your package on arrival, please photograph it and contact us straight away.
Shipping damage
We package every order carefully, but damage can happen in transit. If it does, follow these steps so we can put it right.
- Inspect on delivery. Check the package for scratches, dents or punctures before accepting it, and take photos of anything you find.
- Refuse if severe. If the item is badly damaged, refuse the delivery so we can arrange a replacement.
- Note it on the receipt. Record any damage on the delivery receipt, even if it looks minor. This is essential for making a claim with the carrier.
- Report it within 48 hours. Email info@nomadic-outdoors.store within 48 hours of delivery with photos of the damage, the packaging and the delivery receipt, and we will sort a repair or replacement.
Same-day dispatch
Order before 1pm and we ship the same day.
Fast regional delivery
UAE in 2 to 3 days, GCC in 5 to 7.
1-year warranty
Every tent is covered against manufacturing defects for a year.
FAQs
Choose your tent, check out securely with card or your preferred payment method, and you will get an order confirmation by email. Orders placed before 1pm are dispatched the same day, and we will email you a tracking link once your order is on its way.
Once your order ships, we email you a tracking link so you can follow its progress with real-time updates. If you have not received it within a couple of days of ordering, email us at info@nomadic-outdoors.store and we will chase it up.
UAE orders arrive in 2 to 3 business days. GCC orders arrive in 5 to 7 business days. These are estimates and can vary with customs processing. UAE delivery is free.
GCC delivery prices include all import duties, customs charges and taxes. There is nothing to pay on delivery.
- Saudi Arabia (road): The Explorer AED 349, The Bedouin AED 1,199, The Nomad AED 2,499
- Oman (road): The Explorer AED 199, The Bedouin AED 699, The Nomad AED 1,599
- Kuwait and Qatar (air): The Explorer AED 349, The Bedouin AED 999
- Bahrain (air): The Explorer AED 449, The Bedouin AED 1,399
The Nomad is available in Kuwait, Qatar and Bahrain by arrangement. Email us at info@nomadic-outdoors.store for a freight quote.
Multi-item orders are calculated automatically at checkout. Larger orders may not be available through checkout. If no shipping option appears for your basket, or you are ordering in volume, email us at info@nomadic-outdoors.store and we will arrange a freight quote with all duties included.
This just means that, based on the size and weight of your order, we need to arrange shipping a little more personally to get you the best value quote. Email us at info@nomadic-outdoors.store with the tent you want and your full delivery address, and we will come back to you with a shipping cost and an invoice to complete your order.
No. Import duties, customs charges and taxes are included in the price and shipping shown at checkout. You won't get a surprise bill from your local customs office on delivery.
Yes. If you would prefer to collect your order from us in the UAE rather than have it delivered, email us at info@nomadic-outdoors.store and we will arrange it.
Every tent comes with a 1-year limited warranty against manufacturing defects. If a part fails, we will replace it at no cost, you just cover shipping. The warranty does not cover normal wear and tear or damage from misuse. Full terms are on our Warranty page.
Our courier will attempt redelivery or leave instructions on how to arrange a new delivery time. If you know you will be away, email us at info@nomadic-outdoors.store before your order ships and we will do our best to work around it.
We package every order carefully, but transit damage can happen. Inspect your delivery before accepting it, refuse it if it is badly damaged, and note any damage on the delivery receipt. Then email info@nomadic-outdoors.store within 48 hours with photos of the damage, the packaging and the receipt, and we will arrange a repair or replacement.
Email us any time at info@nomadic-outdoors.store and we will help.