Refund policy

At Nomadic Outdoors, we want you to be confident in your purchase. Because our tents are large freight items, this policy explains when an order can be cancelled, when it can be returned, and how we handle faulty or damaged goods.

Cancellations before dispatch

If you change your mind before your order has shipped, you can cancel it for a full refund. Email us as soon as possible at info@nomadic-outdoors.store with your order number, and if the order has not yet been dispatched we will cancel it and refund you in full.

Returns once shipped

Our tents are large, heavy freight items. Once an order has been shipped, it cannot be returned or refunded for change of mind. The size and cost of return freight on these items makes them final sale once dispatched.

This does not affect your rights in relation to faulty, damaged or incorrect items, which are covered below.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged in transit, or you receive the wrong item, we will put it right.

Please inspect your order on arrival. If there is a problem, email us at info@nomadic-outdoors.store within 48 hours of delivery with your order number and photos of the issue (including the item, the damage and the packaging where relevant). We will assess it and arrange a repair, replacement or refund as appropriate.

Where an item is faulty, damaged or incorrect, we cover the cost of return shipping. For more on shipping damage specifically, see our Shipping Policy.

How to start a return or claim

All returns and claims start by email. Do not send anything back before contacting us, as items sent back without first arranging a return will not be accepted.

Email info@nomadic-outdoors.store with your order number and the reason for your return or claim. We will reply with instructions on how and where to send your item, and a return shipping label where we are covering the cost.

Return shipping costs

Where a return is due to a fault, damage or an incorrect item, we cover the cost of return shipping. In any other case where a return is agreed, the cost of return shipping is the responsibility of the customer.

Refunds

Once we receive and inspect a returned item, we will let you know whether your refund is approved. If approved, your refund will be processed to your original payment method within a reasonable period. Depending on your bank or card provider, it may take additional time for the refund to appear in your account.

Questions

If you have any questions about returns or refunds, contact us at info@nomadic-outdoors.store.