Shipping policy
At Nomadic, getting your gear to you quickly and securely is a priority. Here is what you need to know about our shipping.
Processing time
Orders placed before 1pm are shipped the same day. Orders placed after 1pm are shipped the next business day. During peak periods processing may take slightly longer, but we always aim to get your gear moving as fast as possible.
Delivery times
UAE: 2 to 3 business days. GCC: 5 to 7 business days.
Delivery times are estimates and can vary with customs processing and other factors outside our control.
Shipping rates
UAE: free delivery on all orders, typically 2 to 3 business days.
GCC delivery prices include all import duties, customs charges and taxes. There is nothing to pay on delivery.
The Nomad is available in Kuwait, Qatar and Bahrain by arrangement. Email us at info@nomadic-outdoors.store with your delivery address and we will provide a freight quote.
For orders of more than one item shipping to the GCC, your shipping cost is calculated at checkout. These rates are subject to change at any time. Your shipping cost is always shown at checkout before you pay.
Import duties and taxes
All GCC delivery prices include import duties, customs charges and taxes. The price you see at checkout is the full amount you pay, with nothing owed on delivery. For deliveries outside the UAE and GCC, duties and taxes are quoted as part of your freight quote.
Tracking your order
Once your order ships, we will send you a tracking number so you can follow its progress with real-time updates.
International shipping
Outside the UAE and GCC: we ship on request. Email us at info@nomadic-outdoors.store with the item and your delivery address and we will arrange a freight quote.
Delays and issues
While we work hard to give accurate estimates, things like weather and customs can occasionally affect delivery. If you have any delay or problem with your shipment, get in touch and we will help.
Shipping partners
We work with established shipping partners to make sure your gear arrives in good condition. If you notice any damage to your package on arrival, please photograph it and contact us straight away.
Questions
If you have any questions about shipping, contact our team at info@nomadic-outdoors.store.
Shipping damage
We package every order carefully, but damage can happen in transit. If it does, follow these steps so we can put it right.
- Inspect on delivery. Check the package for scratches, dents or punctures before accepting it, and take photos of anything you find.
- Refuse if severe. If the item is badly damaged, refuse the delivery so we can arrange a replacement.
- Note it on the receipt. Record any damage on the delivery receipt, even if it looks minor. This is essential for making a claim with the carrier.
- Report it within 48 hours. Email info@nomadic-outdoors.store within 48 hours of delivery with photos of the damage, the packaging and the delivery receipt, and we will sort a repair or replacement.