Shipping policy
At Nomadic, we understand that getting your outdoor gear swiftly and securely is of utmost importance. Here's what you need to know about our shipping process:
Processing Time: Once your order is placed, our dedicated team works diligently to prepare your items for shipment. Please allow 1-2 business days for processing. During peak seasons, processing times may be slightly extended, but we assure you that we're doing our best to get your gear to you as quickly as possible.
Shipping Methods: We offer a range of shipping options to suit your needs. Standard shipping typically takes 7-14 business days for delivery, while expedited options can get your gear to you even faster.
Shipping Costs: Shipping costs are calculated based on your location and the weight of the items in your order. You'll see the shipping cost at checkout before finalizing your purchase.
Tracking Your Order: Once your order is on its way, we'll provide you with a tracking number so you can monitor its progress. You'll be able to see real-time updates on the whereabouts of your package.
International Shipping: We're proud to offer international shipping to many destinations around the world. Please note that shipping times may vary based on your location and customs processing.
Order Changes and Updates: If you need to make changes to your order or update your shipping address after purchase, please contact our customer support team as soon as possible. We'll do our best to accommodate your request.
Delays and Issues: While we strive to provide accurate shipping estimates, unforeseen circumstances such as weather, customs delays, or other issues may impact delivery times. If you experience any delays or problems with your shipment, please don't hesitate to reach out to us.
Shipping Partners: We work with reputable shipping partners to ensure your gear arrives in top condition. However, if you notice any damage to your package upon arrival, please document it and contact us immediately.
At Nomadic, your satisfaction is our priority. We're here to assist you at every step of your outdoor journey, from browsing to unboxing your gear. If you have any questions or concerns about our shipping policy or process, please feel free to contact our customer support team.